I ordered this specific radio because it had the same part number as the radio being replaced. Replacing the original radio with one that had the same OEM part number was done so there would not be any "lock" problems after installing the new radio. Unfortunately, as soon as the new radio was powered up it immediately locked. That meant having to find a GM dealer to have the radio unlocked.
After about 1/2 dozen calls, i found a local GM dealer who unlocked the radio for a very reasonable fee. I contacted 1 Factory Radio to tell them about my experience with the replacement radio. The fact that the new radio went into "lock" mode was not the fault of 1 Factory Radio ..... it happened most likely because the radio was without power for a sustained period of time (per the GM dealer).
I asked 1 Factory Radio if they would consider reimbursing me for the unlock service rather than having me have to return the radio to them.... and they agreed to do so.
I would certainly do business with them again in the future.
