I’m really sorry to hear about the trouble with your purchase. We take great care in our packaging, but unfortunately, CD mechanisms are delicate and can sometimes be affected by rough handling during shipping. The good news is, you’re covered! Our products come with a 30-day return policy, a 90-day warranty, and a 1-year parts and labor guarantee. If you’d like to send it in for a refund or repair, just let us know. We're here to help!
